Frequently Asked Questions
Q: What’s the best way to contact you, and why is it hard to get through on the phone?
A: Honestly, we prefer email. It’s the best way to get a response from our team. Our restaurant is usually very busy, and our team prioritizes being in our dining rooms and kitchens and taking care of our dining guests. Because we’re a small restaurant, we don’t have things like a reservations department, front desk or concierge. If you have a question that’s not answered on this page, please email firstname.lastname@example.org and a member of our team will get back to you.
RESERVATIONS & DINING
Q: Do you take reservations?
A: We do not accept reservations. We offer seating with a mix of tables and bar dining that are all available on a first come, first serve basis. Our restaurant also features outdoor dining.
Q: How do I place an order, when will it be ready, and how will I know?
A: There are several ways to order from Greek On Cary. There’s the “old fashioned” way, from one of our friendly team members, where you can dine in or take away. Then there’s online, through our website, where you can pick up your order. Lastly, there’s UberEats, DoorDash, Chop Chop RVA, and GrubHub apps, where you can also choose to pick up or have your food delivered. When ordering online or via the apps, you have the ability to place the order for ASAP pickup/delivery, or schedule the order to be ready at a specific time/day. We generally estimate that food will be ready 15-20 minutes after the order is placed, however some items take longer to prepare.
If you’re dining at our restaurant, you will be seated at a table, where service staff will take your order and bring your order to your table. If you’ve ordered online or via app, you will receive either a text message or an app notification confirming your order, and another when it is ready
Q: It’s 8:30pm and I can’t’ place an order online or for delivery, I thought you close at 9pm?
A: We do close at 9pm, but the cutoff time for online ordering, either for pickup or delivery is 30 minutes before we close.
Q: Why aren't you accepting orders?
A: There are a few reasons. If you’re ordering online before we open (at 11am) or just before we close (at 9pm) you are outside the online ordering window. If it is during normal business hours, there is likely an issue, whether it be an internet outage, a delivery service outage or something outside of our control. In this rare event, you may need to visit our restaurant in-person.
Q: Where is my order that I wanted delivered? I’m hangry!
A: We work with UberEats, DoorDash, Chop Chop RVA, and GrubHub as our third-party delivery service. Your best course of action is to use the support feature in either app, or call their support number.
Q: Why should I leave a tip?
A: Our staff work incredibly hard at providing exceptional service and delicious food promptly, and in a warm, inviting environment. While we take great pride in the many benefits we provide to all Greek On Cary employees and do not add any additional surcharges to your bill. 100% of your gratuity is paid to our service staff and shows them how much you care.
GREEK ON CARY MENU & INGREDIENTS
Q: I’m gluten-free/vegan and/or have certain dietary preferences. Can I still dine at Greek On Cary?
A: In most cases, yes! Most of our menu items have a gluten-free option (please ask your team member). We offer vegetarian options that can also be made vegan by omitting the cheese and yogurt dressing upon request. For other allergies or nutrition facts, please see a team member, who will gladly answer any questions you may have.
Q: I’m pregnant, is your cheese and dairy pasteurized?
A: Congratulations! Yes, all our cheeses and yogurts are pasteurized.
Q: Are your meats Halal-certified?
A: All meat that we source is Halal.
Q: Are your ingredients organic?
A: All of our meats are naturally-raised, and anti-biotic and hormone-free. We try our best to source local, organic produce whenever possible, but depending on the season that may change.
EVENTS & CATERING
Q: Do you do catering?
A: Yes we do! Please contact email@example.com for more information
Q: I’d like Greek On Cary at my event (wedding, birthday party etc.) is that possible?
A: Yes it is! Please contact firstname.lastname@example.org for more information.
Q: Can I buy a gift card?
A: Yes! Click here to purchase a gift card.
Q: Can I bring my dog to Greek On Cary?
A: While dogs are not allowed to dine inside our restaurant in accordance with local and state health code, they are welcome to join you on our patio.
Q: Can you please bring Greek On Cary to my neighborhood/town/city/country?
A: Maybe? We’re always on the lookout for good opportunities. Drop us a line at email@example.com